top of page

Shop Policy

Terms & Conditions

This website is owned and operated by MATSUMOKU GUITAR AND BASS LTD (abbreviated MATSUMOKU). These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors the services and goods provided by MATSUMOKU. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you. When buying an item, you agree that: (i) you are responsible for reading the full item listing and our shop policy before making a commitment to buy it; (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the payment process. The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Return Policy

Guitars All our guitars are pre-owned and sold As-Is unless otherwise specified. Items sold As-Is cannot be returned unless they arrive in a condition different from how they were described or photographed. New Items - 14 days New items can be returned within 14 days of the delivery date due to quality issues or damages. Return Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs. Refund Buyer receives full refund in their original payment method less any shipping charges and/or restocking fees. To initiate a refund, please email tom@matsumoku.rocks. A restocking fee of 5% is applied when issuing refunds. When we confirm your refund, we will communicate any restocking fees that apply to your purchase and will confirm the refund amount owed to you, minus any restocking fees and shipping charges. Refund is issued after an item is returned to us. If upon inspection, an item is not returned in the same condition in which it was sent to you, additional fees may be deducted from the refund.

bottom of page